Effective Date: August 17, 2026
DIY Pest and Lawn LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
INFORMATION WE COLLECT
We may collect information that you provide when you:
• Purchase or request a product or service.
• Submit a pest, weed, lawn, plant, or diagnostic request.
• Complete a website form.
• Create an account.
• Contact us by telephone, email, text message, website, or social media.
• Subscribe to emails or agree to receive text messages.
• Submit photographs, videos, reviews, comments, or other information.
This information may include:
• Your name, email address, telephone number, billing address, and shipping address.
• Order, payment, pickup, delivery, refund, and customer-service information.
• Property, lawn, pest, weed, plant, and treatment information that you provide.
• Photographs, videos, descriptions, and files submitted for identification or assistance.
• Messages and other communications between you and DIY Pest and Lawn LLC.
INFORMATION COLLECTED AUTOMATICALLY
When you use our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, and website activity.
Our website may use cookies and similar technologies for website operation, security, shopping-cart functions, account access, analytics, and customer convenience. You may limit cookies through your browser settings, but portions of the website may not function properly afterward.
HOW WE USE INFORMATION
We may use collected information to:
• Process purchases, payments, pickups, deliveries, returns, and refunds.
• Provide customer service and respond to questions.
• Review pest, weed, lawn, plant, and diagnostic submissions.
• Provide product information, application guidance, and requested assistance.
• Send order confirmations, pickup notices, appointment information, service updates, and account messages.
• Send emails or text messages when the customer has provided the required consent.
• Maintain customer records and communication history.
• Operate, protect, maintain, troubleshoot, and improve our website and services.
• Detect fraud, misuse, security problems, and unlawful activity.
• Comply with legal, tax, accounting, regulatory, insurance, and recordkeeping requirements.
• Establish, exercise, or defend legal claims.
PAYMENT INFORMATION
Payments may be processed by independent payment providers. DIY Pest and Lawn LLC does not intentionally store complete credit-card or debit-card numbers on its website.
Payment providers may collect and process information according to their own privacy policies and security practices.
TEXT MESSAGING AND MOBILE INFORMATION
Customers receive text messages only after providing a telephone number and the applicable consent.
Text messages may concern customer requests, diagnostic submissions, appointments, service updates, product availability, pickups, deliveries, orders, account information, or other communications requested by the customer.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing products or receiving service.
Reply STOP to unsubscribe from text messages. Reply HELP for assistance. You may also contact us directly using the information listed below.
Mobile telephone information, text-message opt-in data, and text-message consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide mobile information to service providers that help us deliver requested messages, operate our systems, prevent fraud, provide customer support, or comply with the law. Those providers may use the information only to perform services for DIY Pest and Lawn LLC and not for their own marketing or promotional purposes.
EMAIL COMMUNICATIONS
We may send transactional emails concerning orders, accounts, customer requests, pickups, deliveries, or services.
Marketing emails will include an unsubscribe option when required. Unsubscribing from marketing emails does not prevent us from sending necessary transactional or customer-service messages.
HOW INFORMATION MAY BE SHARED
DIY Pest and Lawn LLC does not sell customers’ personal information.
Information may be shared with service providers only when reasonably necessary to operate our business. These providers may include:
• Website hosting and maintenance providers.
• Shopping-cart and e-commerce providers.
• Payment processors and financial institutions.
• Email and text-message providers.
• Form, customer-management, and data-storage providers.
• Shipping and delivery companies.
• Analytics, security, fraud-prevention, accounting, legal, and insurance providers.
Information may also be disclosed:
• When required by law, regulation, subpoena, court order, or government request.
• To investigate fraud, security incidents, unlawful activity, or violations of our policies.
• To protect the rights, safety, property, or legal interests of DIY Pest and Lawn LLC, our customers, or others.
• In connection with a merger, sale, transfer, financing, reorganization, or other business transaction, subject to applicable law.
CUSTOMER PHOTOGRAPHS, VIDEOS, REVIEWS, AND SUBMISSIONS
Photographs, videos, descriptions, and diagnostic information submitted by customers may be used to answer the customer’s request, document the issue, maintain customer records, and improve our services.
We will not intentionally use a customer’s identifiable photograph, video, testimonial, or private submission in public advertising without permission or another lawful basis.
Please do not submit sensitive personal information that is unnecessary for your request.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, services, social-media platforms, payment processors, or other providers. DIY Pest and Lawn LLC does not control and is not responsible for the privacy, security, content, or practices of independent third parties.
Review the privacy policies of those providers before submitting information to them.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no website, email account, text-message system, database, or internet transmission can be guaranteed to be completely secure. Customers provide information electronically at their own risk.
DATA RETENTION
We retain information only as long as reasonably necessary for customer service, business operations, warranties, transactions, tax and accounting obligations, regulatory compliance, dispute resolution, fraud prevention, and legal claims.
Retention periods may vary depending on the type of information and applicable requirements.
YOUR CHOICES AND REQUESTS
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you.
Certain information may be retained when required for transactions, taxes, accounting, legal compliance, fraud prevention, dispute resolution, or other legitimate business purposes.
We may need to verify your identity before completing a privacy request.
CHILDREN’S PRIVACY
Our website and services are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so we can review and, when appropriate, remove it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business, services, technology, vendors, or legal requirements change.
The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by law.
CONTACT US
DIY Pest and Lawn LLC
2417 Enterprise Road
Orange City, Florida 32763
Phone: 386-774-2847
Email: chris@diypestandlawns.com
Website: https://diypestandlawns.com